Professional Skills for
Professional Success
This workshop can be tailored for administrative and support roles, as well as sales.
Would you feel confident about your best customer interacting with any given person in your organization? If no, why not? Relationships that have taken years to build up can be torn down in an instant due to careless words or behavior. You want to guard against the possibility of that happening. This program helps you do just that.
Professionalism, guided by proper etiquette, is the fuel that powers relationships. We want to maximize the opportunity for individual success, which in turn will maximize the opportunity to increase your business success. Whether the participants in this program are delivery drivers, customer service team members, installers or sales professionals, our goal for you is for your customers to fall in love with your company at every interaction.
Objectives of this program:
Help your employees gain confidence and direction on how to build successful business relationships, internally and externally.
Provide an environment for each person to reflect and create their own personal branding statement. They will answer, “What do you want someone to think/feel/remember after they interact with you?”
Arm your team with a process for handling angry customers or difficult situations that can arise and call for your employees to think quickly on their feet.
Provide email and phone etiquette do’s and don’ts specific to your business to uphold your brand.
Help your team recognize how decisions — even those made outside of the office — can impact the company and their own professional brand.
